FAQs and Info

Welcome to the FAQ and Information page for Three Mutts Customs.  Here I will try to address some of the more common questions that come up as well as the ordering and shipping process.  I'll update the page as new questions worth mentioning come up.

Leather FAQ: Real Leather is a natural product. It was once part of a living creature that enjoyed outdoor activities just like you and I and will have 'proof of life' marks to show for it.  Hides can have scars from barbed wire, tussles with their buddies, bug bites, etc. I make every effort to buy the cleanest hides and work with the best sections of those hides but no real tooling leather will be 100% free of the one-of-a-kind beauty marks that once chronicled the beasts life.

Shop Basics:
Three Mutts Customs is a one-man operation, everything you see in the galleries was handcrafted by leatherworker Chris Wright in the good ol' U.S.A.; San Gabriel, California to be exact.  As of July 2015 I'm now full time!

If you email or call I will return either within 24-48 hours.  If you call and I am unable to answer, leave a message and I'll get back to you.  email: chris@threemuttscustoms.com  phone: (855) 362-5847

Ordering & Shipping:
To place an order, simply email or call (855) 362-5847.  I will contact you as soon as possible with any questions on your request and provide a full cost and time quote. 
Payments accepted: PayPal or by phone: Visa, MasterCard, Discover and American Express.  Money Orders are accepted as well.  Sorry, no personal checks. Orders are generally shipped in approximately 4 weeks.

Refunds & Exchanges are made on a case by case basis - we will not refund or cancel custom orders that are in process.

Standard shipping is USPS Priority Mail and USPS International Priority Mail for International Orders. International Shipping is usually $36-50, email for a quote.  Domestic shipments generally take 2-4 business days and International shipments generally take 10-14 days to arrive.  UPS, Fed-Ex and USPS Express Mail shipping is available for an additional fee as quoted by their service.

Q: Will you do any type of artwork?
A: This is a tricky one, but for 95% of requests I get, the answer is yes.  There isn't much out there that I can't tool/carve into leather.  There are some items like trademarked logos, copyrighted works, etc. that I may have done previously but due to the owner's request I can no longer produce.  Generally, for logos and such it is possible for an artist to recreate 1-2 versions, with slight alterations to make it unique, of a trademarked logo before it is considered an infringement which is why you will only see 1-2 items like that on my site.

Club work is on a case-by-case basis. I ride independent and plan to stay that way, no affiliations are represented or expressed in any way by performing work for a club. For any work to be done, permission from your chapter President must be confirmed via email or phone.

If you are going to spend the money for a custom piece, why not truly personalize it with original artwork?

Artwork not available to be produced:

No drug related or racist artwork.  No Marijuanna leaves, bongs, coke lines, klan symbols, slurs, etc. whatever your fix might be.  I've managed to avoid all that garbage in my life and I want to make sure my kids do too so I won't promote those lifestyles.

Q: How long does it take to make my custom leather item?
A: The actual build of a piece can be anywhere from 3-10 days depending on the size, tooling complexity, color being added, etc.  Now, that timeframe is from the day I start working on your piece.  Actual wait times generally go from 4 weeks to 3 months depending on the job size and my backlog.  During the Spring and Summer I get loaded with requests early and the wait list can get out there.

Q: How long will my new leathers last and is there any warranty?
If properly cared for, your leather gear should last many years.  I only use the highest quality materials and take great care in the builds but leather is a natural product and sometimes crap happens. 
  1. If a piece does fail due to my workmanship or an unseen mechanical flaw in the material, I will repair or replace it free of charge at my discretion.
  2. If a piece is damaged due to an accident, natural disaster, act of god, etc. I will work with you to repair or replace it at a discounted rate.
  3. If a piece is damaged due to neglect, improper care, ex-girlfriend you pissed off, etc. then you're looking at normal prices but if the story is good enough I might cut you a break.
  4. Full color artwork has a one year full warranty on the color against fading & cracking.  Scrapes, chips and discoloring from extreme sun/rain exposure (leaving your bike outside for days/weeks) are considered improper care and will be addressed on an individual basis.

Q: How do I properly care for my leathers?
This is a great question for any leathers, not just the ones I make.  Leather is a natural material and was once the hide of an animal.  Like your own skin weather, sun and time can take a toll on it without being cared for.  In the years I have been doing this I have found that Pecard's leather care products are some of the best out there and use them as the final step on every piece of leather I create.   I try to carry the leather dressing on hand but you can also find their products and full leather care kits at: http://www.pecard.com

For normal care, a good leather dressing will do the trick for keeping your leather protected and flexible.
Pecard's line of weatherproof motorcycle dressings are inexpensive, reliable and easy to use. 

Normal Care:
  • Washing your bike with custom leather left on it is not recommended!  Take 5 minutes and pull the leathers off before washing.  This also gives you a chance to clean the felt backing from road dust & such. 
  • Wipe down the leather with a slightly damp cloth to remove road dust and grime.  A soft toothbrush can be used if dirt builds up in the edges and crevaces of the tooled areas.
  • Put a small portion of leather dressing on a soft cloth and lightly rub it onto the leather in a circular motion.  The friction of the cloth will work the dressing into the leather.
  • Let the dressing sit in a warm area (not in direct sun though) for a few minutes to soak in.
  • Use a clean, soft cloth, again buffing lightly in a circular motion to work in or remove any residual dressing.
Care after being exposed to rain, gas spills, etc.:
  • Blot the affected areas with a dry cloth to absorb any standing liquid
  • Let dry completely.  If gas or any non-water liquids were spilled on the leather, use a slightly damp cloth to pull some of it off the surface.  Do not rub it in.
  • Once dry, reapply the leather dressing as noted in the normal care section above.
  • If the leather was exposed to heavy rain, etc. and got very wet or wet underneath, remove the piece from the bike and let air dry so the felt backing doesn't develop mold.
  • If gasoline or another liquid with a distinct smell was spilled, a solution of 50/50 water and vinegar can be sprayed on the back of the bib to kill the smell.  Let dry completely before replacing the piece on the bike.
Paint & chrome care:

Paint and chrome are designed to be exposed to the air and can show signs of wear with any covering like a tank or fender bib or direct mounted bag.  When buying any direct contact cover for your bike, keep in mind that just like your pants can eventually create wear marks, a bib can as well.  Your paint can also fade differently as the covered area will no longer be exposed to the sun like the rest of the bike.  To extend the life of your paint, take a few minutes 3-4 times a year and remove the pieces to clean the back and the bike area that is covered.  Dust, dirt and other road debris can build up if not removed periodically and this is what will cause abrasions in the paint.  Using a vacuum or lint roller to remove this debris will keep it from building up and keep it from marking the tank. Cleaning and waxing the covered area will provide an additional level of protection to extend the life of your paint. I make no warranty to the paint or chrome of your bike related to the use of a tank bib unless the damage is caused specifically by a flaw in workmanship or materials.
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